2026 World Smile Day
Most of us take smiling for granted.
For kids with cleft conditions, it’s not that simple. Beyond the smile, a cleft can affect how they eat, how they speak, and how they’re treated by the world around them.
A safe, simple surgery can make a lasting difference. Yet millions of people around the world are still living with untreated cleft conditions, simply because they don’t have access to the care they need.
We’ve set a goal this World Smile Day to raise $30,000 to cover surgeries for 100 children.
Every child deserves to smile💛 Join us and help give a child the chance to smile.
Gift a Smile Today.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
Terms & Conditions
Operation Smile Australia Limited
ABN: 57 086 621 427
By making a donation through the Operation Smile Australia website, you agree to these Terms & Conditions.
Donations
All donations are processed securely through our payment provider.
By making a donation, you confirm that:
· You are authorised to use the payment method provided.
· The information you provide is accurate and complete.
· Your donation is made voluntarily to support the charitable work of Operation Smile Australia.
· You understand that donations are generally non-refundable except as outlined in our Refund Policy.
Operation Smile Australia reserves the right to amend these Terms & Conditions at any time by updating this page.
Tax Deductibility
Operation Smile Australia is a registered Australian charity with Deductible Gift Recipient (DGR) status. Eligible donations of $2 or more may be tax deductible in Australia.
Privacy
Operation Smile Australia respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth).
For further information, please refer to our Privacy Policy: https://operationsmile.org.au/privacy-policy/
Contact Us
If you have any questions regarding your donation, please contact:
Operation Smile Australia
Level 3, Quarters Building
Mater Hospital, Raymond Terrace
South Brisbane QLD 4101
Phone: (07) 3163 2866
Email: admin@operationsmile.com.au
Refund Policy
Operation Smile Australia is grateful for every donation received and recognises the importance of donor confidence.
As donations are voluntary contributions that immediately support our charitable activities, donations are generally non-refundable.
However, refunds may be considered in the following circumstances:
· A donation was made in error.
· An incorrect amount was processed.
· A duplicate donation was processed.
· An unauthorised transaction occurred.
· A technical error resulted in an incorrect payment being charged.
Refund requests should be made within 30 days of the donation date and include:
· Donor name
· Donation date
· Donation amount
· Contact details
· Reason for the refund request
All refund requests will be reviewed on a case-by-case basis. Where approved, refunds will be returned via the original payment method used for the donation.
To request a refund, please contact:
Operation Smile Australia
Phone: (07) 3163 2866
Email: admin@operationsmile.com.au
Operation Smile Australia reserves the right to request additional information where necessary to assess a refund request.
Our Privacy Policy
This is where you can show your privacy policy.
Refund Policy
Refund Policy
Operation Smile Australia is grateful for every donation received and recognises the importance of donor confidence.
As donations are voluntary contributions that immediately support our charitable activities, donations are generally non-refundable.
However, refunds may be considered in the following circumstances:
- A donation was made in error.
- An incorrect amount was processed.
- A duplicate donation was processed.
- An unauthorised transaction occurred.
- A technical error resulted in an incorrect payment being charged.
Refund requests should be made within 30 days of the donation date and include:
- Donor name
- Donation date
- Donation amount
- Contact details
- Reason for the refund request
All refund requests will be reviewed on a case-by-case basis. Where approved, refunds will be returned via the original payment method used for the donation.
To request a refund, please contact:
Operation Smile Australia reserves the right to request additional information where necessary to assess a refund request.
